Dear Joe,

As you already know, our home was broken into on the 22nd of June. As a result, I had called a previous alarm company, and a representative came out to talk with my family about the costs/coverage, etc. on the 25th of June. We were given a price over the phone, and it seemed all fine and dandy, until when he came to our house, he began adding in prices for miscellaneous items, I thought this was unfair. The straw that broke the camels back was when he said an installer cannot come out until July 18. Initially we were going with them, but my husband (yes, I'll give him credit!), advised me to call other companies, so I called Brinks and spoke with you on the 26th. You spoke to me so in depth on the phone in regards to the Brinks home security system packages; I really wanted to make sure when you came out, you were not going to tack on charges like the other company we were initially going with had done. When you told me over the phone on the 26th, there were no hidden fees you could think of(and that on your ride down, you would think of any, but there was none!), also that you could come out and see me in a few hours, and there was an opening the next day to have the alarm installed, this is what made me change my mind. Also, knowing that Brinks puts those whose homes are broken into on a priority list, was nice to hear. Thank you for coming out to our home on the 26th from Massachusetts to discuss with me in person our options. That really made me feel important, and most of all safe already. I probably drove you crazy, and Mike too, the installer, but we feel so safe now, and owe it all to you and Brinks!! Ifwe stayed with the other security system company, we still would not have the alarm installed! Thanks again for being honest about your company, many more companies should follow your lead!

Nicole and Jordan