Dear Mr. Garrido:

I am writing to let you know that I am a satisfied Brinks customer, due largely to Mr. Joe Ricco and the fine customer service he has shown me from the start of our business relationship.

In July '06 I contacted this Brinks office and spoke with Joe. I was so pleased with his friendly attitude, professionalism and thorough description of how a Brinks system could meet my security needs that I set up an appointment. The sales consultant convinced me that a customized Brinks system would be best for my family. All the while I kept in mind Joe's promise to deliver excellent customer service so that I would always be a satisfied Brinks customer.

Well, Joe got the chance to show me how much he wanted my business and that he valued me as a potential customer. The alarm system I already had in place failed and my family was set to leave for vacation in 48 hours. I called Joe right away because he had convinced me that Brinks would take care of my needs. Joe had a technician in my home the next morning to install a Brinks system, which gave me the peace of mind to go out of the country with my home well protected. He could have denied my request for an immediate install since I gave him such short notice, but Joe showed me that I am important to Brinks and that he and the company truly have my satisfaction, and my home security, in their best interest.

Since the install Joe has helped me out again with some additional options for my system. Joe always returns my calls promptly and treats me with courtesy and respect. Many companies say they value their customers, but few truly show it consistently, as has Joe, his office staff and field technicians. I would be happy to recommend this Brinks office! It is my pleasure to let you know that you have an outstanding dealer in Joe Ricco.

Lisa