To Whom It May Concern:

I recently had a Brink's home security system installed in my home in Wolcott, CT by the authorized dealer and VP, Mr. Joe Ricco in Agawam, Massachusetts. Prior to the installation on the scheduled day, there appeared to be some miscommunication about the type of system that was going to be installed that evidently occurred during the presentation with the sales representative. Needless to say, I was a little concerned.

Shortly after the technicians arrived at my house (and they were by far the most prompt service people I have EVER had the pleasure to work with), Mr. Riccio and the salesperson arrived, as well. I was pleasantly surprised because I have never known of an owner of any company to come to make sure the work out of his business is being executed promptly and professionally.

Before the work began, I expressed my concerns to Mr. Ricco about the miscommunication and after about Y2 hour, he had not only corrected the concern, but he made sure I was compensated for the inconvenience. He was sincere about his desire to make sure my home was safe and that I was given the most security for my needs. I have made numerous referrals for Mr. Ricco's dealership and know of two people who have also purchased systems.

Please be sure that I will continue to make referrals and when the need arises, I will made additions to my own system.

Sincerely
Stacie